The rules of reservation and stay of hotel Alliance City Everest Poltava

1. Your room will be ready on the day of your arrival from 2.00 p.m. onwards.
2. Check-out time: 12 noon Check-out date.
3. Payment is charged for the day of residence according to the settlement time.
4. For stays of less than 24 hours, payment is made for a full settlement day in accordance with the established settlement time and estimated time.
5. If the Guest warns the hotel of early departure (compared with reservation) less than 24 hours before check-out day, the Guest is obligated to pay the penalty in the amount of a one-night stay and for the services actually provided.
6. The room rate includes value-added taxes.
7. Room (place) for Guest is provided with the presentation of a passport or another identity document of a person (Ukrainian passport, international passport of a citizen of Ukraine, diplomatic or official passport, seaman's identity card, residence permit for a person living in Ukraine, but not a citizen of Ukraine, foreigner's national passport or a replacement document and a visa for a stay in Ukraine (unless otherwise provided by valid bilateral agreements), birth certificate of minors under the 16 years old, driving license, for the military – a personal identity card or a military ticket, certificate issued at the Consumer place of work, etc.) and filling out the Guest's registration form. Identity documents should be submitted by each Guest who will be accommodated in the hotel (including children).

1. Smoking tobacco products, electronic cigarettes and hookahs throughout the hotel (in rooms, corridors, lounges and restaurants, etc.) is not allowed. Smoking is allowed only in a specially designated place.
2. For smoking in prohibited places, the Guest undertakes to pay a penalty of 50% of the value of the Room per day for each violation.

• Payment is made in cash, by bank card or by non-cash method in hryvnias.
• To guarantee a reservation, a prepayment for the first day of stay is required. In case of delay of more than a day, the reservation is canceled without refund of the prepayment.
• Children under 6 years old stay free of charge without providing an extra bed.

Reservations can be cancelled without penalty up to 24 hours before arrival. If cancelled later, the guest will be charged a penalty of one night's stay.

• It is forbidden to store dangerous objects in the rooms, remove furniture, violate the rules of conduct (for example, being under the influence of drugs).
• Pets are not allowed without approval from the administration.
• Unregistered guests cannot stay in the room after 23:00 without payment.