Optima Collection River Park

Reserve room
Booking accommodation

captcha
Write your contacts

Optima Collection River Park

Hotel
Rooms
Conferences
Picture
Rules
Reviews
Contacts

The rules of reservation and stay of hotel Optima Collection River Park

Check in: 14:00 (early check-in possible)
Check out: 12:00 (late check out possible)
The cost of the room includes breakfast in the hotel restaurant
Smoking, using tobacco products, electronic cigarettes, devices for consuming tobacco products without combustion, and hookahs are prohibited

Accommodation rules

  1. Your room will be ready on the day of your arrival from 2.00 p.m. onwards.
  2. Check-out time: 12 noon Check-out date.
  3. Payment is charged for the day of residence according to the settlement time.
  4. For stays of less than 24 hours, payment is made for a full settlement day in accordance with the established settlement time and estimated time.
  5. If the Guest warns the hotel of early departure (compared with reservation) less than 24 hours before check-out day, the Guest is obligated to pay the penalty in the amount of a one-night stay and for the services actually provided.
  6. The room rate includes value-added taxes.
  7. Room rate includes breakfast served in the hotel restaurant.
  8. Room (place) for Guest is provided with the presentation of a passport or another identity document of a person (Ukrainian passport, international passport of a citizen of Ukraine, diplomatic or official passport, seaman's identity card, residence permit for a person living in Ukraine, but not a citizen of Ukraine, foreigner's national passport or a replacement document and a visa for a stay in Ukraine (unless otherwise provided by valid bilateral agreements), birth certificate of minors under the 16 years old, driving license, for the military – a personal identity card or a military ticket, certificate issued at the Consumer place of work, etc.) and filling out the Guest's registration form. Identity documents should be submitted by each Guest who will be accommodated in the hotel (including children).

 

Extra charge

  1. Children under 5 years inclusive are accommodated free of charge in one room with parents without extra bed. For accommodation of children over 5 years, adults, and for the extra bed in the room for children under 5 years an additional fee is charged in the room according to the hotel price list. The cost can be found by contacting the hotel or the central reservation department, and also via the booking module on the website optimahotels.com.ua
  2. The Guest has the right to invite visitors to his/her room from 07:00 am to 11:00 pm. If the visitor stays in the room after 11:00, the Guest must pay the difference between double and single accommodation in case the Guest has already paid only for single accommodation. If two Guests have already been registered in the room, the Guest will be charged according to the hotel's price list for accommodating adults with extra beds in the room. The visitor should submit an identity document to be accommodated in the hotel. 
  3. The Guest is obliged to compensate the damage to the hotel in case of loss or damage to the property of the hotel, and is also responsible for the violation, caused by invited persons (visitors). The damage is determined by the hotel administration.

No smoking

  1. Smoking tobacco products, electronic cigarettes and hookahs throughout the hotel (in rooms, corridors, lounges and restaurants, etc.) is not allowed. Smoking is allowed only in a specially designated place.
  2. For smoking in prohibited places, the Guest undertakes to pay a penalty of 50% of the value of the Room per day for each violation.

Early check-in / Late check-out

  1. Early check-in from 00:00 am to 06:00 am is paid additionally at the rate of 100% cost of the stay (breakfast is included in the price).
  2. Early check-in from 06:00 am to 02:00 pm is paid additionally at the rate of 50% cost of the stay (breakfast is included in the price).
  3. Late check-out from 13:00 pm to 11:00 pm is paid additionally at 10% cost of the stay per 1 hour.

Terms of payment

  1. Accommodation is payable during check-in or before check-in. Payment can be made in cash, by credit card, etc.
  2. Private reservation made on the site initially has the status of non-guaranteed. Non-guaranteed reservation is valid until 6:00 pm the day before arrival at the hotel. The hotel has a right to cancel non-guaranteed reservations in case of delayed payment.
  3. You can confirm your reservation by making prepayment via credit card for the 1 night stay and the rate of tourist fee. The prepayment will not be returned in case of no-show at the hotel or reservation cancellation less than 24 hours before check-in.
  4. By reservation confirmation guest accepts and agrees with the above-mentioned conditions, including cancellation procedure and no show rules.
  5. All prices are in hryvnias (UAH). Payment is due in hryvnias (UAH). We accept cash, bank transfer payments and bank cards: Visa, Master Card, American Express and other.
  6. The tourist fee, determined by Ukrainian city administration, is not included at rack rate. The tourist fee is paid separately.

Non-refundable rate — an online rate, which is valid in case of full pre-payment for the service in the established time from the moment of booking.

A non-refundable rate applies to all business hotels in the chain and includes breakfast.

Payment is accepted only by credit card.

The non-refundable rate is valid for pre-bookings and 100% prepayment, cannot be combined with other special offers and discounts. In case of cancellation, no-show or reduction of accommodation, a refund is not provided for this rate.

The extension of the guest’s stay is carried out at the current rate applicable at the time of the extension.

Additional discounts do not apply to this special offer.

Loyalty cards do not apply to this special offer.

When choosing a non-refundable rate, the guest automatically agrees with these rules.

Exceptions:

  1. In the hotel "Optima Collection Kamyanets-Podilskyi" there is no possibility to pay with the American Express card.
  2. In the hotels “VitaPark Polyana”, “VitaPark Carpaty”, “VitaPark Sunny Provence” and "VitaPark Old Oak" to confirm the reservation – prepayment for the first 2 nights. If the guarantee payment is not made within the time specified in the invoice, the hotel has the right to change the price and conditions of accommodation, or cancel the reservation. A mandatory condition for guaranteed reservation after receiving confirmation is payment of the first two days of residence within 3 banking days. The prepayment will not be returned in case of no-show at the hotel or reservation cancellation less than 15 days before check-in. By reservation confirmation, guest accepts and agrees with the above-mentioned conditions, including cancellation procedure and no-show rules.
  3. "Optima Collection Miramar Chornomorsk" – prepayment for the first 2 nights of stay. Guaranteed reservation after issuance of confirmation and payment of the first two days of stay for 3 banking days. From June 15 to August 31, the minimum stay requirement is 4 nights.
    Individual Guests:
    When booking:
  • More than 21 days prior to arrival – a prepayment for the first 2 nights is required. To guarantee the reservation after receiving confirmation, payment for the first two nights must be made within 3 banking days.
  • Less than 21 days prior to arrival – a prepayment of 50% of the total booking amount is required.
  • Less than 14 days prior to arrival – a prepayment of 100% of the total booking amount is required.

If you do not check into the hotel and are required to make a reservation less than 21 days before arriving at the hotel, the prepayment amount will not be refunded. By confirming the reservation of a hotel room, the guest agrees to comply with the most important rules, including the cancellation procedure and the rules for not checking in.

Tourist tax

  1. The tourist tax is a local tax, the funds from which are credited to the local budget.
    Payers of the tax:
    The taxpayers are citizens of Ukraine, foreigners, as well as stateless persons who arrive in the territory of an administrative-territorial unit, which has a decision of a village, town, city council or council of a united territorial community, established in accordance with the law and a prospective plan for the formation of community territories, on the establishment of a tourist tax, and temporarily placed in places of residence (overnight), defined by subparagraph 268.5.1 of paragraph 268.5 of Article 258 of the Tax Code of Ukraine.
  2. Resident is (Reference)
  3. Non-resident is (Reference)
  4. Tourist tax is not included in the rate and is paid separately, except for groups of individuals who are exempted from paying it.
  5. Rack rate not includes the tourist fee which was determined by Ukrainian city administration. Tourist tax is paid separately, except groups of persons who are exempt from paying it.
  6. A prerequisite for exemption from paying a tourist tax is the availability of an order for a business trip with the Guest upon arrival and / or providing its scan upon reservation. To ensure that the tourist fee will not be included to the bill when reservation is paid by bank transfer, it is necessary that a scan of the order for a business trip will be sent with the reservation application to the reservation department. Otherwise, the tourist tax will be included to the bill.

Groups of persons free of tourist tax:

  • Persons with disabilities, children with disabilities, who carry relevant documents and persons who accompany physically challenged people (no more than one attendant for disabled person of group I or children with disabilities).
  • Residents of Ukraine who have arrived on a business trip (who will have with them an order from the head of the enterprise to send an employee on a business trip with the specified item, the name of the enterprise to which the employee was sent, the term and purpose of the business trip).
  • Veterans of the war, with the appropriate certification (including ATO participants).
  • Participants in the liquidation of the consequences of the Chernobyl nuclear power plant accident, with the relevant documents.
  • Persons arriving on card of admission to the sanatorium and boarding houses, having a card of admission with them.
  • Children under the age of 18 years.
  • Persons permanently residing, including on the terms of employment contracts, in a village, town or city, whose councils set such a fee.

Cancellations

  1. In case of cancellation earlier than 24 hours before the check-in date, cancellation of reservation is free of charge.
  2. You can cancel a reservation by sending an email: reservation@optimahotels.com.ua
  3. In case if Guest does not arrive at the hotel or cancels the reservation later than 24 hours before the check-in date to the hotel, the amount of the prepayment is not returned and is considered a penalty paid in favor of the hotel.

 

Exception:

  1.  In the hotels "VitaPark Polyana", "VitaPark Carpaty", "Optima Collection Miramar Chornomorsk" and "VitaPark Sunny Provence" upon cancellation 15 days prior to the arrival date — no penalty will be charged and in case of cancellation less than 15 days before the arrival date — a penalty in the amount of 2 first days of the room rate (partial prepayment).
  2. "Optima Collection Miramar Chornomorsk":
    Cancellations for groups of up to 10 people:
    - Cancellations made up to 21 days prior to arrival are free of charge.
    - Cancellations made 14-20 days prior to arrival are subject to a 50% penalty.
    - Cancellations made less than 13 days prior to arrival are subject to a 100% penalty
    Cancellation of reservations for groups of 10 or more:
    - Cancellations made up to 31 days prior to arrival are free of charge.
    - Cancellations made 31-21 days prior to arrival are subject to a 50% penalty.
    - Cancellations made less than 21 days prior to arrival are subject to a 100% penalty.
    Cancellation of reservation for individuals:
    - Cancellation of reservation earlier than 21 days before the arrival date is free of charge.
    - Cancellation of reservation 14-20 days prior to arrival date - 50% penalty.
    - Cancellation of reservation less than 14 days before arrival - 100% penalty.
  3. By confirming the reservation of a hotel room, the guest agrees to comply with the most important rules, including the cancellation procedure and the rules for not checking in.

It is prohibited in the hotel

  1. Виносити із залу для сніданків посуд, столові прилади, продукти харчування і напої без попереднього узгодження з адміністрацією ресторану.
  2. Приносити і зберігати в готелі (номері) речовини, матеріали і предмети, небезпечні для життя людей.
  3. Залишати в номері сторонніх осіб (особи, що не заповнювали і не підписували реєстраційну карту гостя), а також передавати їм ключі від номера.
  4. Користуватися електронагрівальними приладами, що не входять в комплектацію номера.
  5. Використовувати обладнання готелю і номера не за призначенням.
  6. Порушувати спокій проживаючих гостей після після 22:00 і до 8:00.
  7. Приносити і зберігати на території готелю вогнепальні, газові, пневматичні та інші види зброї, спеціальні засоби, бойові припаси, пристрої та патрони для них.У випадку наявності у Гостя зброї, спеціальних засобів, бойових припасів та патронів до них, готель має право відмовити у поселенні.

Accommodation with animals

  1. Animals allowed in the hotel include all pets except dogs of breeds approved by the Cabinet of Ministers of Ukraine as "dangerous dog breeds" (Resolution No. 1164 of November 10, 2021).
  2. Accommodation of animals in the hotel is allowed in an amount of no more than two in one room. The cost of accommodation of one animal is a fixed cost of UAH 500 per day. The cost includes a bed, bowl and tray/diaper.
  3. Guests who arrive at the hotel for a vacation with animals must have a pet passport and a certificate from a veterinarian with a note on all vaccinations that the animal has received.
  4. Accommodation with animals is possible with the prior agreement of the head of the Complex and only in separate rooms.
  5. You can read more about the Rules for Accommodation of Guests with Animals here.
Main page Hotels Lutsk Optima Collection River Park The rules of reservation and stay

The room rate includes accommodation, breakfast*, Wi-Fi, parking, and taxes (except tourist tax). From April 1, 2019, the local council established the following tourist tax rate of 0.25% - UAH 17.75, at the rate of 0.5% - UAH 35.50. established by the law on January 1 of the reporting year for one person for each day of temporary accommodation of a person in a hotel.

* The format of the meal depends on the selected tariff. Depending on the occupancy (less than 10 guests), the hotel/restaurant reserves the right to change the format of the meal (from a buffet to another meal format of the appropriate level). Such a change is not a violation of the terms of service.

Children up to 5 years are allowed to stay with their parents for free, with no extra beds provided. The cost of placing children over 5 years old and adults on an extra bed is 570 UAH.