- The physical certificate can be purchased for cash, using a payment card in the hotels of the chain*, by bank transfer
- An electronic certificate can be purchased by bank transfer, upon receipt of an invoice to the guest's email address.
- The minimum amount of the certificate order is 2500 UAH.
- When ordering an electronic certificate, the layout is sent to the guest's e-mail address.
- When ordering a physical certificate, the guest can choose to have it delivered to a working Nova Poshta branch. Delivery is charged according to the postal rates and is paid by the guest separately. Delivery time is on average 1-3 business days.
- To book a stay using the certificate at Optima Hotels & Resorts hotels, please call: 0-800-304-500, reservation.hg@optimahotels.com.ua
- If the amount of the check exceeds the face value of the certificate, the difference will be paid at the hotel.
- If the amount of the receipt is less than the face value of the certificate, the balance can be used for additional hotel services: restaurant (excluding the purchase of alcohol/tobacco products, conference meals), SPA.
- For details, please contact the hotel reception or the reservation department at 0-800-304-500, reservation.hg@optimahotels.com.ua
- Certificates are valid for 24 months from the date of activation. The activation date is indicated on the certificate itself. After the certificate expires, it cannot be used.
- The certificate is non-refundable and non-renewable in case of loss.
- The certificate cannot be exchanged for cash.
- The certificate's face value cannot be divided into several different payments.
- The certificate is valid for accommodation services in the hotels of Optima Hotels & Resorts.
- The certificate can be used only in the hotels of the Optima Hotels & Resorts chain. The certificate is not valid in the hotels of the UA Hotel Alliance marketing network and at the Optima Collection Chernihiv hotel.
- The tourist tax is paid additionally and is a local tax, the proceeds of which are credited to the local budget. A prerequisite for exemption from paying the tourist tax is the presence of a travel order from the guest upon arrival.
*VitaPark Polyana, VitaPark Karpaty, VitaPark Sunny Provence, Raziotel Yamska, Optima Collection Medival, Optima Collection Troitska
